Fear: The Brake Pedal of Success and How To Stop It
We’ve all been there.The place and time where you’ve let your fear make the decision for you. Even if you’re not willing to admit it, I am. Fear has driven me in the past, but no longer. Fear does not need to slow you down, or in most cases stop [...]
Work ON Your Business, Not Just IN It
How many of you work tirelessly in your business? Always doing more today, or striving to, than the day before? Are you up all hours of the night filling orders for your clients, writing new proposals, sending invoices, creating content, doing key word research, creating client strategies, coding, working on [...]
Leveraging Trust – Lesson From Egypt
G’day everyone, I’m currently in Egypt, cruising down the Nile river, while I write this. I should probably be enjoying my travels but I just couldn’t help documenting an interesting experience I believe to be worth sharing. If you’ve ever been to Egypt, like many parts of the world, you’re [...]
Care First, Serve Second – The Risks Of Not Caring Enough
As a business owner, team leader or solopreneur, today you need to focus on one thing – you need to care. You care about your family, your home, the game on Sunday, so why should your daily activities and interactions within the office be any different? If you don’t care, [...]
How To Harness The Power Of Simplicity
Simply put, our world thrives on simplicity. We as consumers gotta have it. So as businesses we need to provide it. It’s now “learn on the go” instead of “learn then do” and companies that don’t embrace this new paradigm are going to feel it as their customers peel off [...]
How Offline Businesses Can Make Online Profits
It still amazes me how many businesses lack an online presence that establishes their service in a positive light to the online world. Let me take that a step further, many businesses actually sabotage their profit margins by lacking a solid online foundation. Here’s an example: I recently spoke with [...]
New Media Sources – Using Your Customers Ideas to Grow Your Business
Do you listen to your customers? I mean really listen, the kind where once you have heard what your customer is saying, you’re empowered and better capable of serving them the way they want. Customer service and engagement is not a new concept by any stretch but have you brought [...]
Social Media – A New Way to do Customer Service
Social media has many uses, and one that will continue to grow this year and in the years to come is customer service. Most businesses have customer service reps manning email and phone lines, and rightfully so. But with Generation-Y aka – The Millennials becoming an ever growing portion of [...]
3 Key Components to International Ecommerce
The United States is not the only place where people pay for products and services online. As your ecommerce operation expands, it’s important to address the needs of your international shoppers. Make sure that you’re servicing them appropriately through the suggestions below. By using these proven methods, I assure you [...]