Do you listen to your customers? I mean really listen, the kind where once you have heard what your customer is saying, you’re empowered and better capable of serving them the way they want. Customer service and engagement is not a new concept by any stretch but have you brought this to today’s world of communication?

Thinking on this in a much broader scale, how have you leveraged your social media, email, website and any other form of communication to actively listen to your customers? Asking them in plain speak to allow you to better serve them and assist them in growing their business. People want to be heard and everyone has ideas, be the hero and allow your customers to share both their ideas for their business and yours.

By allowing your customers to inform you on how and what services you can provide them you can increase your profits by helping them succeed.

So get to asking.